Emergency advice

Out of hours and emergency care.  Below are some options available to children and young people in Liverpool:


You may just want someone to talk to…

Below are some phone numbers and links that may be useful.

NHS 111

Where trained health professionals can give you health advice and information 24 hours a day.
Telephone 111
Click here to go directly to the NHS 111 website

The Samaritans

Offer a 24 hour confidential helpline. Samaritans volunteers listen in confidence to anyone in any type of emotional distress, without judging or telling people what to do.
Telephone 08457 90 90 90
Textphone 08457 90 91 92
Click here to go directly to the Samaritans website

Childline

Childline is here to help anyone under 19 in the UK with any issue they’re going through.  Whether it’s something big or small, our trained counsellors are here to support you.
Childline is free, confidential and available any time, day or night. You can talk to us on the phone, by email or through 1-2-1 counsellor chat. Whatever feels best for you.

Telephone: 0800 1111
1-2-1 Counsellor Chat
BSL Users
Click here to go directly to the Childline website


You may need to see someone…

At times children and young people may become distressed and need to be seen in an emergency. The following is available for children and young people in Liverpool:

GP Out of hours service

A GP is available when your local surgery is closed during evenings, weekends and Bank Holidays. If you need urgent healthcare which cannot wait until the next working day, you can access a GP via the GP Out of Hours service. Call your Doctor’s surgery on the usual number and you will either be transferred to the Out of Hours service, or there will be an answer phone message with details of how to access it.  The out of hours service operator will take details of your call and pass these to a doctor or nurse, who will contact you and, depending on your circumstances, will offer you one of the following options:

  • Telephone advice
  • An appointment at a healthcare service in your area that evening
  • A home visit

Accident & Emergency

Children and Young People aged 0-16 years

If a child or young person becomes distressed or shows signs of becoming a risk to others or themselves they should be taken to A&E at Alder Hey Children’s Foundation Trust following receipt of parental/carer permission. The Specialist mental health service provided by this trust operates a duty on call system and a clinician will be called to attend A&E to support and provide an assessment of the child or young person. A Psychiatrist on call system operates through the evening.

Young People aged 16+

Young people aged 16+ showing signs of distress or becoming a risk to themselves or others should be taken to A&E at the Royal Liverpool University Hospital Trust or University Hospital Aintree. A member of the mental health crisis team will provide an assessment of the young person. This is a 24 hour service.