Privacy & Cookies

Merseyside Youth Association (MYA) is responsible for managing the Liverpool Child and Adolescent Mental Health Services (CAMHS) website.

MYA is a member of the Liverpool CAMHS Partnership. We are committed to safeguarding your privacy online, and to letting you know how we use any personal information that you provide to us.

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically, the latest version will be available on

When do we collect information about you?

We may collect personal information from you when you:

  • Book a place on a training course or event hosted through the website;
  • Register to participate in any of our research projects or focus groups; and/or
  • Register for any of our mailing lists.

When you use our website we will collect:

Your IP address, and details of web browser and which version of it you used information on how you use our website, using cookies, that will help us improve the website details of transactions you carry out through our website and of the fulfilment of your orders.

When you attend a course, workshop, conference or award ceremony we may collect images of you in films or photographs or, in respect of contributions you may make, audio recording. We will seek to gain permission to capture these images and prior consent if using them in external communications.

The information we collect about you

If you are contacting us in a professional capacity, we may also collect the following information:

  • Job title
  • Organistion/place of work details
  • Business contact details

The personal information we collect about you when you book onto an event (such as a training course) may include but is not limited to the following information about you:

  • your name (including your first name(s) and surname);
  • your email address;
  • your postal address; and
  • your phone number (landline and/or mobile)

We may also collect other details about you that you or others provide to us – such as Equality data.

We may also ask for or collect some non-personal information from you i.e. special requirements for your booking.

How we will use this information

Your personal information will only be used by us to:

  • process your bookings, requests or payments;
  • provide or administer communications and services, such as: e-newsletters (which contain information relating to Liverpool CAMHS partners), or training materials;
  • send out surveys and requests to participate in research/activities that may be of interest to you
  • aggregated and anonymous data is provided to funders of the service to meet our obligations to commissioners
  • maintain our organisational records.

If you do not want to receive future information from us:

E-newsletter simply unsubscribe by clicking the unsubscribe link at the bottom of the newsletter; or

Contact Us by email at with the word “unsubscribe” in the subject field.

Sharing your personal information

As a member of the Liverpool CAMHS partnership, Merseyside Youth Association will not share your personal details with third parties, except where companies / orgnasitations are providing services on our behalf, in these cases your data may be shared with partners who commission our services. For example, if you opt for a training course which is provided by one of the recognised Liverpool CAMHS partners, we will need to provide information to them should you be attending their course.
Your Rights

You have the right to confidentiality under the General Data Protection Regulations 2018, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

Under data protection legislation you have several rights concerning your personal data. These are:

  • the right to be informed what personal data we hold about you and/or to obtain access to it
  • the right to rectification of personal data we hold about you if it is inaccurate
  • the right to erasure of your personal data (in certain circumstances)
  • the right to restrict processing (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)
  • the right to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller
  • the right to object on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.

The above rights are not absolute, and we may be entitled to refuse requests where exceptions apply: for example, if we have reason to believe the personal data we hold is accurate or we can show our processing is necessary for a lawful purpose set out in this notice.

Where our processing of your personal data relies on your consent, and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services. If you have given your consent and you wish to withdraw it, please contact us at

You can find out more about your rights under data protection legislation at If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner.

Security – How we look after and safeguard your data

We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

We use appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.

Communications in connection with the website and its content may be sent to you by us by e-mail. For ease of use and compatibility, communications will not be sent to you in an encrypted form.

E-mail is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

How long do we store your data for

We will retain your data for no longer than necessary, taking into account any training obligations we have and any other legal basis we have for using your information (e.g. your consent to contact you via the monthly newsletter until otherwise notified by yourself through unsubscribing).


  • A “cookie” is a small text file that is placed on a website user’s computer hard drive by a website. There are several types of cookie.
  • The types of cookie we use are “session cookies”, which keep track of information you have entered or looked at as you travel from page to page within the Website. These cookies have a short lifetime and expire within a short time of you leaving the Website. We do not use other types of cookie that track your internet activity after leaving the Website.
  • We use cookies to tell whether you have logged in to the Website, to see how you are viewing the Website and how you navigate around the Website, and to assist us in providing the services we offer.
  • Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.
  • If you do not consent to our use of cookies, you must not use the Website.

Other Information

If you would like us to correct or update any information about you, then please email us at
This policy was last updated in May 2018.