CAMHS Crisis Care Team

COVID-19 Update

The Liverpool CAMHS Partnership has adapted as coronavirus impacts our everyday lives. Our partners are working hard to ensure children, young people and families get the support they need during this time.

If you are a child or young person in crisis, you can call the Alder Hey CAMHS crisis care line 24 hours a day, seven days a week on  0151 293 3577  or freephone 0808 196 3550, but you should only present to Accident Emergency Department if you need medical treatment or are struggling to keep yourself safe in the immediate moment.

On this page, you will find details of the support available from each partner and how this support can be accessed.

The CAMHS Crisis Care Team provides support, advice and guidance to children, families and professionals in crisis.

What is the service?

The CAMHS Crisis Care team is a multi-disciplinary team providing phone support for children and families in crisis, with a hope to reduce hospital accident and emergency attendances and ultimately to prevent hospital admission if a risk management plan can be developed.

The CAMHS Crisis Care team provide an assessment to young people on the hospital wards and in the community when concerns are raised regarding self-harm and suicidal ideation.

What do you do?

  • Advice and guidance are provided over the phone 0800-2000 Monday to Friday, and 1000-1600, Saturday, Sunday, and Bank Holidays.
  • Ward assessments are completed and followed up in the community when young people are admitted with concerns regarding self-harm and suicidal ideation.
  • Same day and next day appointments are arranged with families when a risk management plan can be established and no need for medical intervention has been identified.
  • The CAMHS Crisis Tem reviews all referrals for the Liverpool and Sefton boroughs made to Liverpool and Sefton CAMHS.

What age group does your service work with?

CAMHS Crisis Care team support children and young people from 0-18 years of age.

Do you work with other family members?

The CAMHS Crisis Care team is primarily focused on supporting children and young people, but lots of work is developed with parents and carers to develop risk management plans.

What are your contact details?

CAMHS Crisis Line – 0151 293 3577

Fresh CAMHS – 0151 293 3663

Who would someone ask for in the first instance?

For support regarding presenting risks children, families and professionals can contact the CAMHS Crisis Line to speak directly to a mental health practitioner.

What are your opening times?

The service is staffed 7 days a week, 0800-2000 Monday to Friday, and 1000-1600, Saturday, Sunday, and Bank Holidays.

Can you be contacted out-of-hours?


Do you have appointments outside working hours?


Do you have drop-in facilities?

There are currently no drop-in facilities, but same-day appointments are being established

Where do you see young people?

The CAMHS Crisis Team sees young people at Alder Hey Children’s Hospital, Ormskirk General Hospital, Burlington House and Southport Health and Well-being Centre

Do you take referrals directly from children/young people, parents/carers?

Referrals can be taken directly from young people between the ages of 16-18, with children between 0-16 requiring a parent or carer with parental responsibility to support referral.

Liverpool and Sefton CAMHS have a self-referral process that can be accessed through calling 0151 293 3662 and the service is currently exploring an online referral form.

Who else can make referrals to you?

Referrals can also be made by professionals to Liverpool and Sefton CAMHS.

What kinds of things do you help with?

The CAMHS Crisis Care team provides support to children and families regarding self-harm, suicidal ideation and crisis presentations.