Kooth

 Kooth provides free, safe and anonymous online support for young people.


What is the service?

Online mental health support.


What do you do?

On Kooth young people will have 24-hour access to self-help materials as well as goal-setting and mood-tracking tools. The online service hosts moderated forums, allowing for peer-to-peer support and interactive messaging with counsellors. Users are also able to drop-in or book anonymous online counselling sessions with qualified therapists who are available in the evenings and at weekends; sessions are available on weekdays from 12pm and 10pm, and from 6pm to 10pm on weekends.


What age group does your service work with?

14-25


Do you work with other family members?

n/a


Are you limited to working with people from a specific geographical area?

Liverpool-wide.


Who would someone ask for in the first instance?

Online registration and then user journey commences based on their wishes – please see a short video for run-through of the user journey.


What are your opening times?

Website: 24/7

Live Chat Counselling: Weekdays 12pm-10pm, Weekends 6pm-10pm


Can you be contacted out-of-hours?

Yes, Kooth is available 24 hours a day, 365 days a year, although counsellors are only online between 12pm-10pm during the week and 6pm-10pm weekends.


Do you have appointments outside working hours?

70% of access to Kooth site is out of hours.


Do you have drop-in facilities?

N/a


Where do you see young people?

N/a


Do you take referrals directly from children/young people, parents/carers?

Self-referral online.  www.kooth.com


If not, how can people refer into your service?

Our I&P workers will visit GP practices, CAMHS, schools, FE, and many other service providers. Kooth works best when offered as a collaborative approach with other service providers.


Who else can make referrals to you?

Anyone who feels they can use the service.


What kinds of things do you help with?

Live chat function for a CYP to converse with a qualified counsellor.

Messaging function for the CYP to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers.

Static and live topic-focused forums; forums encourage the development of a peer-supported community online.

An online magazine containing a wealth of topic-specific resources, from mental health-specific topics to more general subjects such as holidays, family, and relationships. Over 50% of the content is contributed by service users, all of which is moderated before being published.

Crisis information, and self-help resources.


What do you offer?

Early Intervention and Prevention

Mental health stigma is a common barrier to mental health services, which prevents many CYP accessing services at an early enough stage for it to be considered early intervention or prevention. Kooth provides a secure, safe, accessible space, where all content is moderated to assure the protection of all service users.

Outcome Informed, User Led

At Kooth, we collaborate with CYP to understand how the service can meet their needs, and stay current to the generation we are serving. To assure clinical outcomes, and benefit of the service within the wider CYP mental health landscape, online-appropriate outcomes measures are used.

Choice

Support for service users can be accessed through engaging with a counsellor through chat messages, writing and responding to (pre-moderated) forum posts, writing and reading (pre-moderated) magazine articles, messaging the team, and writing a personal online journal.

Autonomy

Anonymous at point of registration, Kooth is viewed by many CYP as an extension of their largely digital lives, where accessibility to a range needs-appropriate features, including counselling are available. Using goals based outcomes, and the premise of logging in for a scheduled or drop-in chat mean that CYP are in control of their therapeutic journey.

Flexibility

Every Kooth user is unique, some will visit once and read an article, another will use the service for two years and engage with other agencies with the support of Kooth; a person-centered approach is used for all service users.

Service Aims

  • Provide an early response to, and identification of emotional wellbeing and mental health problems, leading to improved well-being, prevention of symptom escalation and provision of the right care at the right time
  • Improve CYP participation in service development
  • Encourage the use of self-care tools and resources intended to build resilience and self-help
  • Remove barriers for more vulnerable/disadvantaged/harder-to-reach individuals
  • Promote and improve integrated partnership and collaborative care across agencies, to reduce the demand on specialist children’s services, particularly CAMHS and social care
  • Improve the knowledge and capacity of schools to identify and address emotional wellbeing and mental health problems through good engagement and promoting a whole-school approach

The target group:

  • CYP with emotional wellbeing and/or emerging mental health problems, many of whom will require a low level/targeted/short-term intervention
  • CYP who are hard to reach and do not engage with services through traditional routes

What happens after a referral is made?

Online journey to suit young person’s needs.


What will happen at the first appointment?

Dependent upon what the YP would like to do. Majority of young people are using the articles, forums and messaging service, whilst others will specifically want to have a named counsellor.


What will happen after that?

If a young person requires counselling they will be offered a one-hour weekly online counselling session.


What do you do if a client is not happy with the service?

You can message us with feedback about any aspect of KOOTH.com.  If you already registered with us your feedback is always responded to by the Counselling Service Manager.  If you do not have a user ID we will be unable to respond to messages unless you give us contact details.


What skills do your staff have?

Our counsellors will either be members of BACP and accredited or working towards accreditation, or registered with UKCP.


Do you offer training in your specialist area?

Yes, Our I&P worker Emily Hawley is available to train staff at a time to suit you. Emily’s contact details are ehawley@xenzone.com  07495 099175.