What is the service?

PAPYRUS Prevention of Young Suicide is the UK charity that works with people aged 35 and under who are experiencing thoughts of suicide; people who may be concerned for a young person experiencing thoughts of suicide; and any professional who needs a debrief after an encounter with suicide.

In all instances, we encourage people to contact our dedicated suicide prevention helpline, HOPELINEUK via phone: 0800 068 4141, text: 07860039967 and email: pat@papyrus-uk.org.


What do you do?

PAPYRUS works across the UK to support, equip and influence people and governments to create suicide-safer communities.

We support those experiencing thoughts of suicide, concerned others and professionals through HOPELINEUK.

We equip people to create suicide-safer communities through our specialist suicide prevention training courses.

We influence decision-makers at regional and national government levels, to legislate for a suicide-safer society.


What age group does your service work with?

Suicide is the biggest killer of anyone aged 35 or under in the UK – this is our remit.

PAPYRUS was founded as the Parents Association for the Prevention of Young Suicide in 1997, by parents who had lost a young person to suicide, and today we work with young people and families affected by suicide.

Although our HOPELINEUK service is primarily targeted at those aged 35 and under who are experiencing thoughts of suicide, we will never turn a caller away based on age. Instead, we work with any caller to find the right service that can help them.

Alongside this, we work with concerned others – of any age – who are worried about a young person. We also work with professionals, be it teachers, GPs, first responders, councillors – of any age – who have had a recent encounter of suicide and would like to debrief with one of our trained suicide prevention advisers.


Do you work with other family members?

Yes, we work with any family member who is worried that a young person might be experiencing thoughts of suicide, through HOPELINEUK.

A lot of the fundraisers that we work with are family members who have lost a young person to suicide, or who want to raise funds and awareness for PAPYRUS.

PAPYRUS wouldn’t be the charity that it is, without the generosity of families across the UK fighting for a suicide-safer society.


Are you limited to working with people from a specific geographical area?

We are a UK charity, so we work with anyone from England, Wales, Scotland and Northern Ireland.


Who would someone ask for in the first instance?

When contacting HOPELINEUK, callers will immediately be connected with one of our trained suicide prevention advisers, who will work with each individual on a unique suicide safety plan to keep them safe for now.


What are your opening times?

HOPELINEUK is open seven days per week, 365 days of the year. Our suicide prevention advisers can be contacted weekdays 9am – 10pm; weekends and bank holidays 2pm – 10pm.

Our new pioneering service, HOPELINK, is available 24/7, and this is where people who have contacted HOPELINEUK previously, will be able to access their unique suicide safety plan.


Can you be contacted out-of-hours?

At this time, our HOPELINEUK advisers can be contacted during the hours stated above. However, people can still contact our services via text and email when the helpline is closed; a suicide prevention adviser will respond when the service is back open.

HOPELINK – which can be found on the PAPYRUS website homepage – is available 24 hours per day, and allows callers who have made initial contact through our HOPELINEUK service, to access their personalised suicide safety plan whenever they need it.


Do you have appointments outside working hours?

PAPYRUS doesn’t offer a drop-in service within our offices. Instead, we encourage people to contact HOPELINEUK out of office hours until 10pm each day.


Do you have drop-in facilities?

PAPYRUS does not offer drop-in services at its offices.


Where do you see young people?

We do not offer drop-in services for young people; and the majority of young people we hear from are through our free, confidential helpline, HOPELINEUK.

However, we work with schools, colleges and universities to create suicide-safer learning environments. And many of our fundraisers and social media followers are young people.


Do you take referrals directly from children/young people, parents/carers?

We encourage any parent, carer or guardian to contact HOPELINEUK if they’re concerned a young person is experiencing thoughts of suicide. We also make any caller aware that HOPELINEUK is here for young people, and encourage them to pass this information on to any young person that they might be worried about.


If not, how can people refer in to your service?

In some instances, we have referrals to our service coming from GP surgeries and hospitals. We also place PAPYRUS resources in public places so that people are aware of our service offer. Our social media often signposts to PAPYRUS resources, literature and blogs about suicide prevention in communities, and we regularly signpost to HOPELINEUK.


Who else can make referrals to you?

We encourage anyone who is concerned for a young person, to refer them to HOPELINEUK.


What kinds of things do you help with?

Our trained suicide prevention advisers at HOPELINEUK work with each individual caller, to create a unique suicide safety plan and disable the caller’s plan for suicide at that moment.

Suicide doesn’t discriminate, and there is no one reason that a person might be feeling suicidal; our advisers work to address the caller’s unique reasons for feeling suicidal and help to keep them safe for now.


What do you offer?

As well as HOPELINEUK’s call text and email service, we have recently launched HOPELINK, an accessible platform within the PAPYRUS website which allows and encourages callers to access their suicide safety plan whenever they might need it, 24 hours a day.

We also offer suicide prevention training to people, groups and communities across the UK.


What happens after a referral is made?

When someone has been referred to HOPELINEUK, our suicide prevention trainers are on hand to help them disable their plans for suicide, to create a unique suicide safety plan – which they can refer to any time through HOPELINK – and keep them safe for now.

We offer support and advice to anyone concerned about a young person who is at risk of suicide.


What will happen at the first appointment?

PAPYRUS does not offer appointments or drop-in sessions. HOPELINEUK is a free, confidential service, and people are encouraged to contact our service whenever they need it.


What will happen after that?

Following initial contact with HOPELINEUK, callers will have 24/7 access to our pioneering HOPELINK service, where they can access and amend their personalised suicide safety plan.

Callers are encouraged to call HOPELINEUK more than once if they feel they need our support and guidance on an ongoing basis.


What do you do if a client is not happy with the service?

We regularly receive positive feedback from our service users, however, if somebody is unhappy with our service, they can get in touch with us via our website.


What skills do your staff have?

All of our PAPYRUS staff are trained in suicide prevention. Each staff member has undertaken ASIST (Applied Suicide Intervention Skills Training) when starting their role with the charity. Our suicide-prevention advisers also undertake further suicide prevention training.


Do you offer training in your specialist area? 

Yes, PAPYRUS offers a range of suicide prevention training: SP-OT (Suicide Prevention Overview Training); SP-EAK (Suicide Prevention Explore Ask Keep-safe); and SP-ARK (Suicide Prevention Awareness Resources Knowledge).

We also deliver ASIST training (Applied Suicide Intervention Skills Training).

You can find out about our upcoming training sessions on the PAPYRUS website.

It’s worth noting that due to the sensitive nature of our suicide prevention training, we have paused our training offer momentarily due to the ongoing COVID-19 pandemic. More information about our training and when it will resume will be updated on our website.